Grievance Redressal Policy
At Fashiongayastyle, we are committed to providing a smooth and reliable shopping experience for all customers. We strive for fairness and transparency in handling consumer concerns. This Grievance Redressal Policy ensures that any issues you raise are addressed promptly, professionally, and in accordance with applicable laws.
Definition of a Grievance
A grievance refers to any dissatisfaction or concern regarding a product or service purchased through our platform, for which the customer seeks resolution. Examples include, but are not limited to: product defects or quality issues, delayed or incorrect deliveries, payment problems, difficulties with returns, refunds, or exchanges, dissatisfaction with customer support, and queries regarding our policies.
Raising a Grievance
Customers are encouraged to report any issues through our support channels. The procedure is as follows:
Access Help Channels
Visit the “Help Centre” or “Contact Us” section on our website or mobile application.Select Relevant Category
Choose the category that best describes your concern.Submit Details
Provide all necessary information, including Order ID, a detailed description of the issue, and supporting documents or images.
Upon submission, our support team will review the matter and respond accordingly.
Escalation to Grievance Officer
If your grievance remains unresolved or the provided resolution is unsatisfactory, you may escalate it to our appointed Grievance Officer as per the Information Technology Act, 2000, and other relevant laws. Fashiongayastyle has a dedicated Grievance Redressal Officer to supervise complaint resolution, ensure fairness, and manage unresolved or escalated cases. You may contact the officer via email at riverinnovateenterprises@gmail.com.
Grievance Handling Procedure
Acknowledgement: Your grievance will be acknowledged within 48 hours via email.
Unique Reference ID: A unique grievance ID will be generated and shared for tracking.
Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve issues as soon as possible, generally within 7 working days, or as required by law.
Regular Updates: You will receive consistent updates regarding your grievance status through your registered communication method.
Closure of Grievance
A grievance will be considered resolved under the following circumstances:
Upon receiving a satisfactory resolution from our support team or Grievance Officer.
If there is no response from you within a reasonable period after a resolution has been offered.
When a final resolution is communicated in accordance with our policies and applicable laws.
Contact Information
For further assistance or to raise a grievance, please contact us at riverinnovateenterprises@gmail.com.
Note
This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy for the latest version.
